FAQs
1. What types of artwork do you sell?
We sell a wide variety of artwork, including hand-painted pots, original artwork, digital media, and seasonal products.
2. Can I request a custom piece of artwork?
Yes, we accept custom orders! Please contact us at contact@mystarryart.com with your specific request, and we will do our best to create an artwork that meets your vision.
3. How long does it take to receive my order?
Shipping times vary depending on the artwork and your location. We typically ship orders within 2-3 business days, and delivery can take anywhere from 2-10 business days depending on your location.
4. What is your return policy?
All products, except Original Artwork, are non-refundable. If you purchase a product that is not Original Artwork, we will not be able to offer you a refund or exchange. All sales, except for Original Artwork, are final.
5. How do I care for my artwork?
The care instructions for your artwork will vary depending on the medium and materials used. We recommend displaying your artwork out of direct sunlight and in a cool, dry place. If you have any specific questions about caring for your artwork, please don’t hesitate to contact us.
6. Do you offer international shipping?
Yes, we offer international shipping! Please note that shipping rates and delivery times will vary depending on your location.
7. Can I track my order?
Yes, once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.
8. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Google Pay, PayPal, and Apple Pay.
9. Can I visit your studio?
We currently operate as an online-only business and do not have a physical storefront or studio. However, we are always happy to answer any questions you have via email or phone.
10. Are your artworks signed and authenticated?
Yes, all of our artworks are signed by the artist and come with a certificate of authenticity to verify their originality.
